SHIPPING
Free economy ground shipping is available on purchases totaling $349.00 or greater for to U.S. addresses within the 48 contiguous states, which excludes Hawaii, Alaska, Puerto Rico, and the U.S. Virgin Islands. Upgraded carriers services, such as 2nd Day or Next Day, are available and quoted during the checkout process.
The UPS® Service Guarantee is currently active only for the services listed below. All other UPS shipping services are not eligible for refunds or credits in the event of shipping delays.
- UPS Next Day Air® Early
- UPS Next Day Air®
- UPS Next Day Air Saver®
- UPS 2nd Day Air A.M.®
Standard processing for in stock orders is currently 2-3 weeks. Selecting expedited shipping speeds does not increase the speed of order fulfillment.
The shipping method for free economy ground is at the discretion of Pusher Intakes. Specially marked products may have oversized package fees associated with them due to their large size and/or weight. Truck freight items will be shipped using the carrier of our choice.
Please ensure your shipping address is complete and accurate. We are not at fault for shipping to an address that was provided incorrectly.
We do not ship to P.O. boxes.
Carriers including USPS, FedEx and UPS have advised us of possible disruptions due to unprecedented shipping, staffing and delivery challenges. As a result, your packages may take longer to arrive than we’d like. We’ll continue to do our best to ensure packages arrive to your door as quickly as possible. Thank you for your patience and understanding.
RETURN POLICY
Return requests must be placed within 14 days of the original shipping date. To request a return, please contact the Pusher Intakes customer service team at orders@pusherintakes.com or call us at 772.212.9290.
Return approval does not guarantee a full refund. Refund value is determined after the returned items are received and inspected by our warehouse team.
Returned products must be unused, never installed, and returned in their original packaging.
Customers are responsible for properly packaging return shipments. Returned products must be placed in a shipping box with adequate protective material. Do not ship parts loose, exposed, or only in the product packaging.
Returns that arrive damaged, used, missing original packaging, or damaged due to poor return packaging will receive a significantly reduced refund.
Damage to returned products will result in a minimum 50% deduction from the value of the affected component. Products damaged beyond resale may receive little to no refund.
Returns received in new, unused, and resalable condition may still be subject to a restocking fee of up to 15%. This fee helps cover the time and costs involved with inspection, processing, repackaging, and restocking. The final restocking fee is determined at Pusher Intakes’ discretion based on the item, order value, condition, packaging, and processing required.
Original and return shipping costs are non-refundable unless Pusher Intakes was at fault for sending incorrect parts.
Items purchased from a third party must be processed through the dealer of the original purchase and are subject to the return policy of that dealer.
Once your items are returned to and processed at our warehouse, you’ll be notified by email of your refund.
Missing Items
We pride ourselves on accurate fulfillment. However, if a mistake is made, it must be reported to Pusher Intakes within 14 days of package receipt for a replacement request.
Often, a missing o-ring or piece of hardware can be located within the package after a brief call to our shipping team. Discounted replacement parts may be available at Pusher Intakes’ discretion after the 14-day window, but shipping charges are the responsibility of the customer.
Canadian Orders
After your return has been processed, Canadian customers may be able to request a refund of taxes and duties directly through the CBSA informal adjustment process.
To request an adjustment, submit the CBSA informal adjustment request form directly to your government. Only fields 1 through 8 are typically required.
You may need:
- Proof of the original import
- Proof of export or credit, which is provided by the FSC
- Any supporting return documentation
- Once submitted, refunds usually take 4 to 6 weeks.
CANCELLATIONS
Orders under $1,500 may cancel at any time prior to order fulfillment for a full refund. Any cancellations on orders over $1,500 are subject to a 3% fee, to cover processing fees associated with the order.